At UsArtHome, we strive to ensure customer satisfaction while maintaining a fair and structured process for returns and refunds. This policy applies to all lighting orders placed through our website.
1. Eligibility for Refunds
- Only items purchased directly from UsArtHome are eligible.
- Items must be returned in their original condition and packaging.
- Fragile lighting products must include all accessories, components, and documentation.
Refunds are not available for:
- Items damaged due to improper use, installation, or handling by the customer
- Items missing components or packaging
- Custom or made-to-order lighting unless defective
2. Initiating a Return
- Contact UsArtHome support team at support@usarthome.com within 30 days of delivery to request a return.
- Provide order number, photos of the product, and packaging if damage or defect is reported.
- Returns without prior authorization may be refused or delayed.
3. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or UsArtHome error.
- Fragile items must be packed securely using original packaging or equivalent protective materials.
- We recommend using reliable and trackable shipping methods; UsArtHome is not responsible for loss or damage during returns.
- Items should be returned to Guzhen Town, Zhongshan City, Guangdong Province, 528400 China.
4. Refund Processing
- Approved refunds will be issued to the original payment method after inspection.
- UsArtHome may deduct fees for:
- Return shipping
- Restocking (30%-50%) for items returned in non-original condition
- Refund timelines depend on the payment provider or bank and may take 5–10 business days after approval.
5. Defective or Damaged Items
- Items damaged in transit or defective upon arrival are eligible for a full refund or replacement.
- Damage must be documented upon delivery (via carrier Proof of Delivery) and reported to UsArtHome immediately.
6. Non-Returnable Cases
- Products installed, altered, or customized are non-returnable unless defective.
- Used or improperly handled items will not be eligible for refunds.
7. Policy Updates
- This Refund Policy may be updated to reflect operational, legal, or regulatory changes.
- Continued use of UsArtHome services constitutes acceptance of the latest version.
