Return Policy

At UsArtHome, we strive to ensure customer satisfaction while maintaining a fair and structured process for returns and refunds. This policy applies to all lighting orders placed through our website.

1. Eligibility for Refunds

• Only items purchased directly from UsArtHome are eligible.
• Items must be returned in their original condition and packaging.
• Fragile lighting products must include all accessories, components, and documentation.

Refunds are not available for:

• Items damaged due to improper use, installation, or handling by the customer
• Items missing components or packaging
• Custom or made-to-order lighting unless defective

2. Initiating a Return

• Contact UsArtHome support team at support@usarthome.com within 30 days of delivery to request a return.
• Provide order number, photos of the product, and packaging if damage or defect is reported.
• Returns without prior authorization may be refused or delayed.

3. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or UsArtHome error.
• Fragile items must be packed securely using original packaging or equivalent protective materials.
• We recommend using reliable and trackable shipping methods; UsArtHome is not responsible for loss or damage during returns.
• Items should be returned to Guzhen Town, Zhongshan City, Guangdong Province, 528400 China.

4. Refund Processing

• Approved refunds will be issued to the original payment method after inspection.
• UsArtHome may deduct fees for: 
• Return shipping
• Restocking (30%-50%) for items returned in non-original condition
• Refund timelines depend on the payment provider or bank and may take 5–10 business days after approval.

5. Defective or Damaged Items

• Items damaged in transit or defective upon arrival are eligible for a full refund or replacement.
• Damage must be documented upon delivery (via carrier Proof of Delivery) and reported to UsArtHome immediately.

6. Non-Returnable Cases

• Products installed, altered, or customized are non-returnable unless defective.
• Used or improperly handled items will not be eligible for refunds.

7. Policy Updates

• This Refund Policy may be updated to reflect operational, legal, or regulatory changes.
• Continued use of UsArtHome services constitutes acceptance of the latest version.